Privacy Policy

 

Effective Date: November 1, 2025

Company: Charlotte Auto Spa  (“we,” “our,” “us”)

Website: https://charlotteautospa.com

 

  1. Information We Collect

We may collect personal information that you provide to us directly, including:

  • Name
  • Phone number
  • Email address
  • Vehicle information (including VIN when necessary for service documentation)
  • Other details you provide when requesting a quote or booking an appointment

We do not collect or store credit card information or any other payment data. Any payment details provided are processes securely by our payment processor and are not retained by Charlotte Auto Spa.

 

  1. How We Use Your Information

We use your information to:

  • Provide quotes and respond to inquiries
  • Schedule and confirm appointments
  • Send appointment reminders and service updates
  • Occasionally send seasonal promotions or special offers related to our services

We also do not sell, rent, or share your personal information with third parties for their marketing purposes.

 

  1. SMS and Email Communications

By providing your phone number and/or email address, you consent to receive messages from Charlotte Auto Spa regarding quotes, appointments, and limited promotional offers.

  • Message frequency may vary.
  • Message and data rates may apply.
  • You can opt out of SMS messages at any time by replying STOP or CANCEL.
  • You can opt out of promotional emails by clicking “unsubscribe” in the email footer.

 

  1. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

We do not store credit card information in our serves, and we only retain customer data necessary to complete services or meet legal and warranty obligations.

 

  1. Data Retention

We retain your information only as long as necessary to fulfill the purposes described in this policy or as required by law.

 

  1. Your Privacy Rights

You may request to access, update, or delete your personal information by contacting us using the details below.

 

  1. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Charlotte Auto Spa 

Email: Getinfo@charlotteautospa.com

Phone: 803-306-0069

 

  1. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available at (https://charlotteautospa.com/privacy-policy).